Seasonal Guest Service Ambassador - ESBO

Empire State Realty Trust(1 month ago)

New York, NY, United StatesOnsiteTemporaryJunior$28,773 - $40,429 (estimated)Guest Services

About this role

The Seasonal Guest Service Ambassador supports the Empire State Building Observatory by guiding visitors throughout the attraction and enhancing their overall experience. The role focuses on greeting and directing guests from entry to observatory floors and back, and assisting with both in-person and phone inquiries. This position helps maintain a safe, organized, and welcoming environment that reflects the building’s iconic status.

View Original Listing

Required Skills

Guest Guidance
Customer Service
Complaint Handling
Verbal Communication
Phone Etiquette
Enthusiastic Demeanor
Time Punctuality
Outdoor Work
Safety Monitoring
Incident Reporting

+5 more

Qualifications

High School Diploma or Equivalent

About Empire State Realty Trust

esrtreit.com

Empire State Realty Trust (ESRT) is a publicly traded real estate investment trust that owns, manages, and operates modernized office and retail properties in Manhattan and the greater New York metro area. Its portfolio includes landmark and neighborhood commercial assets—most notably the Empire State Building—focused on leasing, property management, and capital improvements. ESRT emphasizes modernization, tenant experience, and sustainable building operations to drive occupancy and long‑term shareholder value.