Second Level IT Service Desk Manager
Sun Life(18 days ago)
About this role
The Second Level Service Desk Manager at Sun Life U.S. oversees a team providing technical support to ensure high-quality service delivery. The role involves managing operations, leading team development, and driving continuous improvement within a fast-paced, customer-focused environment.
Required Skills
- ITIL
- Office 365
- Team Management
- Customer Service
- Troubleshooting
- Support Operations
- Incident Management
- Performance Monitoring
- Process Improvement
- Technical Support
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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