Self-Pay Customer Service Representative

The Self-Pay Customer Service Representative is responsible for the timely resolution of self-pay patient accounts within the Single Billing Office. This position manages outstanding patient balances through account review, collections activities, payment plan administration, financial assistance referrals, and account resolution processes. The role works collaboratively with customer service, financial counseling, and other revenue cycle teams to maximize collections while providing a positive patient financial experience and maintaining compliance with organizational policies and regulatory requirements.