Scotiabank
The Manager, Self-Service Ecosystem & Customer Experience executes the country's self-service and customer experience strategy, overseeing the performance and continuous improvement of all self-service channels. The role ensures a seamless, customer-centric omnichannel experience while driving digital adoption and improving operational efficiency through transaction migration. Additionally, the manager coordinates with stakeholders to address local challenges and optimize the availability of retail digital banking channels and payment platforms.
Scotiabank is a leading global financial institution offering personal, business, and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets services. With a global team of approximately 90,000 employees, Scotiabank operates across numerous countries in the Americas, Europe, Asia-Pacific, and the Caribbean. The bank serves individuals, businesses, and institutions through a broad suite of products including loans, insurance, brokerage, mutual funds, and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Scotiabank.