Seller Experience Specialist (SX)
Tilt(1 month ago)
About this role
A Seller Experience Specialist at Tilt acts as the primary advocate for sellers, managing and resolving complex issues within the marketplace effectively. This role involves diagnosing problems, de-escalating critical situations, and providing actionable insights to product and engineering teams to enhance system functionality. The Specialist will utilize data analysis tools to identify trends, create clear communication, and develop documentation that empowers sellers, while maintaining ownership of their cases and contributing to operational improvements.
Required Skills
- Resolve Complex Issues
- Act as Liaison
- Elevate Seller Communication
- Own Cases
- Contribute to Knowledge Base
- Customer Support Experience
- Systems-Oriented
- Data Informed
- Marketplace Understanding
- Clear Communication
+5 more
About Tilt
www.tilt.appTilt is an innovative shopping platform that combines the excitement of live streaming with the thrill of online shopping. It allows users to discover new fashion trends, unlock exclusive collectibles, and engage in real-time shopping experiences through live auctions, giveaways, and drops. The platform is designed to create a lively and interactive environment for shoppers, where they can connect with friends while exploring unique products. With a focus on community and engagement, Tilt aims to redefine the way people shop online.
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