Seller Experience Specialist (SX)

A Seller Experience Specialist at Tilt acts as the primary advocate for sellers, managing and resolving complex issues within the marketplace effectively. This role involves diagnosing problems, de-escalating critical situations, and providing actionable insights to product and engineering teams to enhance system functionality. The Specialist will utilize data analysis tools to identify trends, create clear communication, and develop documentation that empowers sellers, while maintaining ownership of their cases and contributing to operational improvements.