Senior Account Manager (Managed Resources)

The Senior Account Manager (Managed Resources) serves as the primary liaison between enterprise customers, deployed resources, and internal stakeholders to ensure effective resource deployment, employee support, and service commitment fulfillment. This role combines customer relationship management with hands-on people management and operational oversight to deliver a seamless managed resource experience. The position involves managing the end-to-end lifecycle of managed resources, coordinating with talent acquisition, and providing day-to-day guidance to assigned employees. Additionally, the role focuses on tracking service KPIs, identifying delivery risks, and supporting contract renewals and expansion opportunities.