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Senior Account Manager at Planet - ApplyBlast

Senior Account Manager

Planet

4 months ago

3.5 on Glassdoor

Lisbon, Portugal

Hybrid

Full Time

Senior

0 applicants

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About this role

Planet is seeking a Senior Enterprise Account Manager to manage key retail and hospitality accounts, focusing on retaining existing customers, identifying upsell/cross-sell opportunities, and driving revenue growth. The role involves acting as the primary liaison between customers and internal cross-functional teams to ensure seamless experiences and resolve complex issues.

Responsibilities

Manage a portfolio of named enterprise accounts and develop retention strategies
Identify and execute upsell and cross-sell opportunities for payment and software services
Collaborate with cross-functional teams including pre-sales and implementation to solve customer issues
Monitor customer performance metrics and coordinate resolutions for discrepancies
Articulate customer needs to internal teams to drive product and service improvements