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© All Rights Reserved. ApplyBlast.com
HCL Group
A Quality Assurance Specialist for Service Desk L2 monitors and audits non-voice interactions such as emails, chats, and tickets to ensure compliance and quality. The role involves evaluating cases against established frameworks and SLAs, identifying process gaps, and providing coaching to service teams. Additionally, the position requires tracking quality metrics and reporting trends to stakeholders for continuous improvement.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
5% below the average for this role