Senior Agent, Customer Service (German Speaker)
OKX(1 year ago)
About this role
Multilingual Customer Support position at OKX providing real-time assistance to global users of the crypto exchange and wallet products. The role represents the company in partner interactions, maintains product knowledge, and ensures customer satisfaction while escalating complex cases when needed. It offers growth opportunities, training, and operates within a multinational team with a regular Monday–Friday schedule and hybrid work options.
Required Skills
- Customer Support
- Multilingual Support
- Email Support
- Chat Support
- Voice Support
- Stakeholder Collaboration
- Product Knowledge
- Relationship Management
- Issue Escalation
- Interpersonal Skills
+7 more
Qualifications
- Diploma in Finance, Customer Service, Linguistics, or Related Field
About OKX
okx.comOKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.
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