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Senior AI Architect, Presales at Genesys - ApplyBlast

Senior AI Architect, Presales

Genesys

1 month ago

Remote

Full Time

Senior

0 applicants

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About this role

The Senior AI Architect, Presales shapes how global enterprises apply AI to customer experience by designing scalable architectures that turn advanced capabilities into reliable business outcomes. This role involves guiding the technical direction of strategic AI opportunities, partnering with sales and account teams, and influencing CIO and CTO stakeholders to drive enterprise transformation. The position requires expertise in LLMs, RAG, and agentic AI to optimize enterprise solutions for accuracy, latency, and cost while ensuring governance and security.

Responsibilities

Architect production-ready AI systems for customer experience use cases
Design scalable RAG and enterprise knowledge architectures
Drive strategic presales engagements through technical discovery and solution architecture

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.