Senior AI Product Manager

Intercom(1 month ago)

HybridFull TimeSenior$167,247 - $224,070 (estimated)AI Product Management

About this role

The Senior AI Product Manager will define the vision, strategy, and roadmap for core AI systems that power Intercom’s AI agent, Fin, and broader AI features. The role sits at the intersection of advanced AI research and product development, translating complex capabilities into high-impact customer experiences. This is a high-ownership, technical PM role in a fast-moving environment focused on delivering measurable business impact.

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Required Skills

AI Fluency
Product Judgment
Problem Framing
Customer Insight
Product Development
Experimentation
Safety
Reliability
Communication
Leadership

+1 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.