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Senior AI Software Engineer at NICE - ApplyBlast

Senior AI Software Engineer

NICE

3 months ago

3.8 on Glassdoor

Seattle, Washington, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior AI Software Engineer will design and build intelligent automation systems that improve platform resilience and accelerate delivery across SRE, DevOps, Systems, Networking, and Voice Engineering teams. The role focuses on infrastructure automation, AI‑driven operations, and cross‑functional engineering for NICE's global multi‑region cloud platform, including sovereign cloud regions.

Responsibilities

Design and build end‑to‑end automation pipelines for cluster and region provisioning
Develop AI‑powered incident intelligence and change risk scoring platforms
Build and maintain Model Context Protocol server integrations with operational tooling
Integrate automation into CI/CD systems such as GitLab CI and Backstage
Collaborate with SRE, Systems, Network, and Voice teams to automate high‑toil workflows

Skills

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.