Senior Amazon Connect Platform Engineer

This senior engineering role is responsible for shaping and evolving the Amazon Connect platform capabilities that underpin customer contact services across Pensions & Savings. The position involves leading technical design and delivery for contact routing, telephony, digital channels, and integrations while ensuring the platform balances customer experience, regulatory obligations, and cost. The role requires creating secure, resilient, and reusable platform services, driving high-quality engineering, and mentoring engineers.