Senior Analyst, Customer Operations
Hiive(5 days ago)
About this role
Hiive is a rapidly growing fintech startup specializing in connecting buyers and sellers of stock in venture-backed pre-IPO companies through a top-tier marketplace. As a Senior Analyst in Customer Operations, you will be integral to enhancing the customer onboarding and support experience, working closely with cross-functional teams to optimize processes and gather feedback for product improvement.
Required Skills
- Customer Support
- Onboarding
- Process Improvement
- Technical Support
- Content Writing
- Product Feedback
- Workflow Optimization
- Knowledge Base
- Communication
- Collaboration
About Hiive
www.hiive.comHiive is a marketplace designed for buying and selling pre-IPO stock, aimed at facilitating liquidity in private markets. Focused on venture capital-backed companies and their shareholders, Hiive provides a transparent and efficient platform for seamless transactions. Its services are designed to unlock private market opportunities while ensuring market transparency for all participants.
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