Senior Analyst, GBS - Contact Center Social Media Agent-4
Heinz(25 days ago)
About this role
A Consumer Advocacy & Social Intelligence Analyst at Kraft Heinz synthesizes social listening, ratings/reviews, and contact center data to generate actionable consumer insights. The role communicates the Voice of the Consumer to cross-functional teams and leadership to influence business decisions and support brand strategy.
Required Skills
- Social Listening
- Ratings Reviews
- Contact Center
- Data Analysis
- Insight Translation
- Storytelling
- Presentation
- Research
- Stakeholder Management
- Measurement
+3 more
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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