Senior Analyst, GBS - Contact Center Social Media Agent-5
Heinz(26 days ago)
About this role
The Consumer Advocacy & Social Intel Analyst at Kraft Heinz synthesizes social listening, ratings/reviews, and contact center data to generate actionable consumer insights that influence business decisions. The role supports execution of social intelligence strategy, leads query and reporting development for brands and categories, and presents the Voice of the Consumer to cross-functional stakeholders and leadership.
Required Skills
- Social Listening
- Ratings Reviews
- Contact Center
- Data Analysis
- Social Intelligence
- Storytelling
- Presentation
- Research
- Reporting
- Communication
+1 more
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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