T-Mobile

Senior Analyst, Incident Management

T-Mobile

19 hours ago
Overland Park, Kansas
Onsite
Full Time
Senior
0 applicants
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T-Mobile
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About this role

A Major Incident Manager at T-Mobile leads the response to high-impact technology and network incidents affecting customers and services. The role involves managing complex distributed systems, ensuring clear communication to technical teams and executives, and driving systemic improvements through post-incident analysis.

Skills

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Business, or related field or equivalent practical experienceITIL Foundation or higherCertifications in Incident Management, Problem Management, or Service OperationsTelecom or network-related certifications (e.g., CCNA, CCNP, or equivalent)
T-Mobile

About T-Mobile

tmobile.careers

T-Mobile is a telecommunications company providing wireless voice, messaging, and data services.

About T-Mobile

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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