Senior Analyst, Knowledge Management & Support

NATIONAL(2 months ago)

HybridFull TimeSenior$110,342 - $148,795 (estimated)FinTech Client Support

About this role

A Senior Analyst in Knowledge Management & Support at Nasdaq focuses on managing and optimizing knowledge management systems to enhance service efficiency and customer satisfaction. This role involves creating, maintaining, and updating knowledge articles along with monitoring system performance and gathering stakeholder feedback. The position contributes to the development of best practices and tools to drive excellence in customer support operations.

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Required Skills

Knowledge Management
Customer Support
Process Improvement
Data Analysis

Qualifications

Bachelor’s Degree in Business Administration
Information Technology
Data Analytics

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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