Senior Analyst, WFM - India
Ascensus(15 hours ago)
About this role
This role involves managing workforce scheduling in a contact center environment, utilizing IEX and NICE applications to optimize coverage and compliance. The position requires collaborating with various teams to align schedules with forecasted demand, monitor agent adherence, and generate performance reports.
Required Skills
- IEX
- NICE
- Excel
- Workforce Management
- Scheduling
- Data Analysis
- Problem Solving
- Communication
- Analytical Skills
- Reporting
About Ascensus
ascensus.comEveryone deserves to feel financially secure. We help more people save through partnerships with leading financial institutions and state governments.
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