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Senior Application Support Engineer (SRE) at Encora - ApplyBlast

Senior Application Support Engineer (SRE)

Encora

4 months ago

3.8 on Glassdoor

United States

Onsite

Full Time

Senior

1 applicant

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About this role

A Senior Application Support Engineer (SRE) in Indianapolis leads efforts to ensure the reliability and performance of mission-critical web applications. The role involves managing incidents, collaborating with engineering teams, and utilizing observability tools within a global 24x7 support model.

Responsibilities

Manage incidents and perform root cause analysis for production applications
Monitor and troubleshoot web applications running on AWS or Mulesoft APIs
Create dashboards and capture metrics to improve system visibility
Collaborate with development teams to improve system reliability
Participate in on-call rotations for 24/7 global support

Skills

Qualifications

Bachelor's Degree in Computer ScienceITIL Foundation CertificationAWS CertificationAzure CertificationGCP Certification

About Encora

encora.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

View Profile

Encora is a global digital engineering and technology services company that helps businesses build and scale software products. The company provides services including software development, cloud engineering, data and AI solutions, quality engineering, and digital transformation for industries such as finance, healthcare, retail, and technology.