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Senior Application Support Specialist at Encora - ApplyBlast

Senior Application Support Specialist

Encora

13 days ago

3.8 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Coforge is seeking a Senior Application Support Specialist to provide technical customer support for B2B SaaS products through live chat and ticketing platforms. The role involves independently managing customer cases from intake to resolution, troubleshooting web and mobile application issues, and escalating complex technical problems with detailed documentation. This fully remote position requires strong analytical skills and the ability to work within a 24/7 support environment.

Responsibilities

Provide technical customer support through live chat and ticketing platforms
Independently own customer cases from initial contact through resolution
Escalate complex technical issues with complete documentation

Skills

About Encora

encora.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

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Encora is a global digital engineering and technology services company that helps businesses build and scale software products. The company provides services including software development, cloud engineering, data and AI solutions, quality engineering, and digital transformation for industries such as finance, healthcare, retail, and technology.