Senior Associate Consultant

The Senior Associate Consultant serves as a Network Technical Specialist within a 24/7 NOC environment, managing the full lifecycle of network incidents, service requests, and changes to ensure service continuity and SLA compliance. This role involves acting as a primary escalation point for complex technical issues, providing expert guidance to internal teams and enterprise customers, and collaborating with third-party vendors to resolve hardware and software problems. The position requires balancing daily operational demands with strategic initiatives while mentoring junior engineers and maintaining high-quality technical documentation.