Senior Associate - Global Customer Care (US Shift)
Smith & Nephew
About this role
A Senior Associate, Global Customer Care at Smith+Nephew manages complex surgery order processing, corrections, invoicing, and dispute resolution while driving accuracy, efficiency, and customer satisfaction. The role involves guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives.
Skills
Qualifications
About Smith & Nephew
smith-nephew.comSmith+Nephew is a global portfolio medical technology business. We design and make technology that takes the limits off living.
Recent company news
MarketBeatBank of Montreal Can Sells 146,305 Shares of Smith & Nephew SNATS, Inc. $SNN
7 hours ago
ReutersUK's Smith & Nephew to buy Integrity Orthopaedics for up to $450 million
Jan 12, 2026
MedTech DiveSmith & Nephew to acquire Integrity Orthopaedics for up to $450M
Jan 14, 2026
Financial TimesSmith & Nephew ‘well equipped’ to ride out tariff uncertainty, chief says
1 week ago
The TimesSmith & Nephew finance boss John Rogers to relocate to America
Sep 30, 2025
About Smith & Nephew
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Smith & Nephew.
Salary
$120k – $176k
per year