Senior Associate- NA Closure - Projects

Iron Mountain seeks a Customer Care Closure & Retention Specialist to manage the end-to-end offboarding process for North American commercial customers. This role serves as the final point of contact, ensuring accurate account closures, handling inventory returns, and resolving billing disputes with empathy and professionalism. Candidates will collaborate closely with Sales, Billing, and Support teams to facilitate seamless customer exits while maintaining high data accuracy.