Senior Associate Service Delivery Specialist

NTT DATA,(5 months ago)

Klong Toei, ThailandOnsiteFull TimeSenior$117,997 - $159,453 (estimated)Service Delivery

About this role

The Senior Associate Service Delivery Specialist at NTT DATA is a developing subject matter expert who ensures continuity of client services and acts as an advocate for clients. The role focuses on managing small to medium client contracts and serving as the primary interface between clients and the organization, supporting service governance and activation across sites.

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Required Skills

Contract Management
Client Relations
Service Activation
Reporting
Escalation Management
Change Management
Vendor Management
Billing Support
Project Management
Stakeholder Management

+2 more

Qualifications

Bachelor's Degree in IT or Business
ITIL Certification
PMP (Desirable)
Client Relationship Management Certification (Desirable)

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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