Workday
This customer-focused role drives incident resolution, root-cause analysis, and operational optimization across Workday's enterprise platform and autonomous AI agent workflows. The position involves analyzing system metrics, investigating cloud-hosted ML service pipelines, and managing critical customer escalations within strict SLAs. You will partner with engineering and data science teams to inform feature iteration and product optimizations while evaluating AI quality to improve system reliability.
Headquarters
Pleasanton, California, United States
Company Size
10001+ employees
Founded
2005
Workday unites HR and finance on one AI platform to help elevate humans and supercharge work to keep business moving forever forward.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Workday.
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