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Senior Associate, Technical Support at S&P Global - ApplyBlast

Senior Associate, Technical Support

S&P Global

11 hours ago

4.1 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Associate, Technical Support provides expert-level technical assistance for the company's business intelligence tool, ensuring high customer satisfaction and resolving complex client issues. This role involves training non-technical support teams, contributing to process improvements, and maintaining a deep understanding of supported products and technical requirements. The position requires strong communication skills and the ability to collaborate effectively within a global team.

Responsibilities

Resolve client concerns and requests efficiently and professionally
Act as a subject matter expert on technical matters within the team
Train new hires on products, tools, and processes

Skills

About S&P Global

spglobal.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

View Profile

We provide Essential Intelligence: a combination of the right data, connected technologies and experts to enable our customers to make decisions with conviction.