Senior BA - CRM

The Senior BA - CRM role supports a key CRM transformation project within a New Zealand disability and community services organisation, focusing on business processes, system testing, and go-live readiness. This hands-on position requires close collaboration with business stakeholders and project teams to ensure the new CRM solution meets operational needs and is well-prepared for a successful transition. The role involves documenting business requirements, conducting functional and user acceptance testing, and refining standard operating procedures to support process improvement and system adoption.