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Senior Business Analyst, Client Experience at Osaic - ApplyBlast

Senior Business Analyst, Client Experience

Osaic

5 months ago

2.6 on Glassdoor

Scottsdale, AZ

Hybrid

Full Time

Senior

0 applicants

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Apply to 100+ jobs

About this role

A Senior Business Analyst in Financial Services translates customer feedback into actionable insights to drive improvements in products, services, and customer experiences. The role partners with cross-functional teams to analyze customer data and leverage AI and analytics to enhance customer insights.

Responsibilities

Own end-to-end analysis of NPS and VoC data
Identify trends and drivers of customer satisfaction
Analyze customer feedback across multiple channels
Develop and maintain customer journey maps
Support prioritization and roadmap planning

Skills

Qualifications

Bachelor’s degree preferredHigh school diploma or equivalent

About Osaic

osaic.com

Headquarters

Scottsdale, Arizona, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Osaic is one of the nation’s largest providers of wealth management solutions and home to a service-driven community of Financial Professionals. The moments our Advisors create with clients inspire us and shape our strategy to empower their success.