Senior Business Analyst, ServiceNow (Hybrid- Acton, MA or San Diego, CA)
Insulet(3 months ago)
About this role
The Senior ServiceNow Business Analyst is a strategic partner and solution architect for the organization's ServiceNow platform, supporting a global user base of 6,500+ employees. The role focuses on designing, delivering, and optimizing ServiceNow solutions across multiple modules and translating complex business requirements into scalable solutions. The position operates in a regulated, high-growth medical device environment and supports cross-functional stakeholders to drive process improvement and adoption.
Required Skills
- ServiceNow
- Business Analysis
- Solution Design
- Requirements Gathering
- Process Improvement
- Stakeholder Management
- ITSM
- ITOM
- ITAM
- HRSD
+11 more
Qualifications
- Bachelor’s Degree in Information Systems, Computer Science, Business Administration or related field
- ServiceNow Certified System Administrator (CSA)
- ITIL Certification
- Agile Scrum Master Certification
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