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Senior Business Analyst at CI&T - ApplyBlast

Senior Business Analyst

CI&T

20 days ago

4.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Business Analyst will lead the analysis and design of Customer Service solutions built on Microsoft Dynamics 365, bridging the gap between business needs and technology capabilities. This role involves engaging directly with clients and business partners to drive the implementation of end-to-end case management solutions that improve customer service operations. The position requires deep CRM expertise and business acumen to optimize workflows and ensure alignment with business objectives.

Responsibilities

Lead requirements gathering and analysis sessions with business partners
Design and optimize case management workflows in Microsoft Dynamics 365
Translate business requirements into clear functional specifications

Skills

About CI&T

ciandt.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

1995

View Profile

CI&T is a global technology transformation company that provides strategy, design, software engineering, and data and AI services. The company partners with enterprises to build and scale digital products, modernize platforms, and improve customer experiences. Founded in Brazil, CI&T serves clients across multiple industries with teams operating in the Americas, Europe, and Asia.