Senior Business Consultant
NICE(8 days ago)
About this role
A consulting role within NiCE’s Value Realization Services (VRS) organization focused on owning customer business cases and driving adoption and measurable ROI of NiCE analytics and quality solutions. The position leads Contact Center/CCaaS analytics and quality program transformations, works hands-on in strategic advisory engagements, and influences cross-functional teams to deliver business impact.
Required Skills
- Consulting
- Operations
- Contact Center
- Analytics
- Quality
- Change Management
- Stakeholder Engagement
- Business Case
- Value Realization
- ROI Modeling
+3 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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