Senior Business Intelligence Analyst

About this role

Responsibilities

• Develop maintain and automate dashboards and reports for operational and financial performance
• Build KPI scorecards for Store Managers District Managers Regional Vice Presidents and Executive Leadership
• Maintain reporting for Occupancy Lead generation and conversion Payroll productivity Delinquency Customer acquisition and Marketing ROI
• Standardize reporting processes and improve data consistency across the organization
• Ensure timely and accurate distribution of recurring operational reports
• Analyze performance trends across the self storage portfolio and identify actionable opportunities
• Evaluate underperforming assets and recommend operational improvements
• Conduct root-cause analysis on KPI variances and operational issues
• Support operational initiatives through data analysis and performance tracking
• Identify opportunities to improve efficiency customer experience and profitability
• Integrate and validate data from multiple systems including CRM Platforms Call Center Systems Auction Platforms Marketing Platforms and ERP/Accounting systems
• Assist in maintaining data integrity and reporting governance
• Collaborate with IT and third-party vendors on reporting enhancements and system improvements
• Support creation of centralized operational control tower reporting
• Partner closely with Field Operations Revenue Management Marketing FP&A and Customer Service Center
• Translate complex datasets into clear operational recommendations
• Train stakeholders on dashboards and reporting tools