Senior Business Operations Support Manager

Upwork

2 months ago

3.7 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Senior

8 applicants

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About this role

As a Senior Business Operations Support Manager at Upwork, you will drive operational excellence and support critical cross-functional initiatives while reporting to the Chief of Staff to the CFO. You will partner with stakeholders across departments to optimize workflows, leverage data insights to guide decisions, and champion automation to streamline operations and scale impact. The role focuses on ensuring smooth execution of business processes and delivering measurable results that advance Upwork’s strategic goals.

Skills

About Upwork

upwork.com

Upwork is a global freelancing marketplace that connects businesses of all sizes with independent professionals across design, development, writing, marketing, customer support, and more. Clients can post projects or search curated talent, review proposals, and manage engagements with contracts, time-tracking, invoicing, and escrow-backed payments. The platform also provides collaboration tools and enterprise features (talent sourcing, compliance, consolidated billing) to scale contingent work. Companies use Upwork for access to a large talent pool and standardized workflows, while freelancers benefit from job matching, portfolios, and secure payment systems.