Senior Business Program Manager

Rover.com(4 days ago)

HybridFull TimeSenior$129,139 - $171,755Business Operations

About this role

The Program Manager at Rover leads strategic initiatives to improve the customer experience and operational efficiency. The role involves coordinating cross-functional teams, leveraging data for decision-making, and implementing programs that enhance customer satisfaction and reduce costs.

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Required Skills

Data Analysis
Project Management
Cross-functional Collaboration
Process Improvement
Stakeholder Management
SQL
Excel
Analytics
Customer Experience
Operational Efficiency

Qualifications

Bachelor's Degree
PMP or Project Management Certification

About Rover.com

rover.com

Rover is an online marketplace that connects pet owners with local pet sitters and dog walkers. The platform lets users find and book services such as dog walking, doggy daycare, house sitting, drop-in visits and boarding, with profiles, reviews, secure messaging and in-app payments. Rover offers insurance/guarantees and background-check options for sitters, plus tools like scheduling, photo updates and GPS walk tracking. It operates across many cities in the U.S. (and in select international markets), emphasizing convenience and a vetted community of caregivers.

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