Senior Business System Analyst - ServiceNow

United States - Genesys Cloud Services, Inc.(25 days ago)

HybridFull TimeSenior$145,786 - $194,981 (estimated)Information Technology

About this role

A Senior Business Systems Analyst – ServiceNow at Genesys is responsible for enhancing ServiceNow governance and continuously improving platform processes to align with organizational best practices. The role provides technical leadership, partners with global cross-functional teams, and supports platform performance reporting and OKR planning to drive operational effectiveness.

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Required Skills

ServiceNow
Governance
ITIL
ITSM
Jira
Confluence
Agile
OKRs
Process Mapping
Stakeholder Management

+4 more

Qualifications

ITIL Foundation V3
ITIL 4
ServiceNow Certification

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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