Senior Capacity Planner

A Senior Capacity Planner in the Workforce Management department drives operational efficiency by developing short, mid, and long-term capacity plans aligned with forecasted demand and productivity metrics. Serving as the primary client-facing point of contact, this strategic partner collaborates with stakeholders to align on forecast assumptions, business changes, and service level expectations while presenting data-backed staffing strategies. The role leverages proficiency in workforce management software and data analytics tools to identify operational gaps, build what-if scenarios, and ensure seamless execution of capacity plans across client engagements.