Senior Card & Payment Operations Specialist

The Senior Card & Payment Operations Specialist at Austin Telco Federal Credit Union serves as a subject matter expert for debit and credit card programs, managing daily card operations, investigating fraud, and resolving payment discrepancies. This role supports secure financial transactions, provides exceptional service to members and internal teams, and ensures compliance with network rules and regulatory requirements. The position also involves mentoring staff, balancing high-volume transactions, and collaborating with various departments to improve operational efficiency and risk controls.