Senior Client Delivery Lead

Kraken (6 months ago)

HybridFull TimeSenior$127,974 - $172,311 (estimated)Client Delivery

About this role

Senior Client Delivery Leads at Kraken act as the key bridge between APAC utility clients and Kraken’s global product and technology teams. They immerse themselves in the Kraken platform and client operations to understand complex customer journeys and translate them into effective solutions. The role is focused on shaping and delivering outcomes that support utilities through the energy transition while leveraging Kraken’s AI-driven energy management platform. Based in Melbourne, the position plays a pivotal role in coordinating people, processes, and technology to deliver the client roadmap.

View Original Listing

Required Skills

Client Delivery
Stakeholder Management
Technical Communication
Problem Solving
Requirements Analysis
Roadmap Delivery
Customer Experience
Documentation Writing
Workshop Facilitation
Functional Testing

+6 more

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.