Senior Client Delivery Lead
Kraken (1 month ago)
About this role
The Senior Client Delivery Lead at Kraken oversees a core technology domain for North American energy clients, guiding them through complex migrations and long-term transformations onto the Kraken platform. The role acts as the primary interface between clients and internal product and engineering teams, ensuring client needs are translated into effective technical solutions. It is a hands-on, individual contributor position that requires deep understanding of Kraken’s platform and the energy domain. Based in New York, the position involves regular onsite collaboration and travel to client locations across the U.S.
Required Skills
- Client Management
- Stakeholder Management
- Agile Delivery
- Product Management
- Customer Journeys
- Technology Strategy
- Requirements Gathering
- Solution Design
- Domain Management
- Energy Markets
+14 more
Qualifications
- Degree Qualified Equivalent
About Kraken
kraken.techKraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.
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