Senior Client Success Manager

AHEAD(29 days ago)

RemoteFull TimeSenior$109,707 - $148,268 (estimated)Customer Success

About this role

The Senior Client Success Manager at AHEAD owns the managed services relationship for key customers with a focus on Microsoft support. This role serves as the primary point of escalation and coordination between customers, the AHEAD Managed Services team, and internal client directors. It ensures service performance, renewals, and reporting while guiding service quality and continuous improvement. The position also leads onboarding and technical assessments to align services with client expectations and business outcomes.

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Required Skills

Customer Advocacy
Service Level Management
Contract Renewal
Cross Selling
Up Selling
Stakeholder Management
Reporting Management
Customer Onboarding
Expectation Setting
Process Improvement

+21 more

Qualifications

5+ years of IT Service Account Management experience
ITIL Foundation Certification
PMI Project Management Professional (PMP)

About AHEAD

ahead.com

AHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.