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Senior Client Success Manager at Included Health - ApplyBlast

Senior Client Success Manager

Included Health

6 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Client Success Manager at Included Health manages large, complex clients with ARR of +$100M, focusing on client retention, upsell, NPS, and OKR targets. They ensure client expectations are met through collaboration with internal partners and maintain strong relationships with clients and stakeholders.

Skills

Qualifications

7+ years client success experience in the Benefits/Healthcare spaceRecent experience in Client Success/Account ManagementCorporate experience working at a navigator, complex digital health point solution, carrier, consultant, case/care management firmExperience providing services to Fortune 100 clients or other large group plansProven Relationship Builder

About Included Health

includedhealth.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

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Included Health is a healthcare company that delivers personalized, all-in-one virtual care, care navigation, and member advocacy for employers, health plans, and their members. Its platform offers primary care, behavioral health, urgent care, expert medical opinions, benefits navigation, and billing and claims support, all accessible through a single app. Included Health partners with leading employers, health plans, public sector organizations, and labor unions to provide integrated care coordination and improve health outcomes for members nationwide.