Senior Client Success Manager

Included Health

1 day ago

3.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Client Success Manager at Included Health manages large, complex clients with ARR of +$100M, focusing on client retention, upsell, NPS, and OKR targets. They ensure client expectations are met through collaboration with internal partners and maintain strong relationships with clients and stakeholders.

Skills

Qualifications

7+ years client success experience in the Benefits/Healthcare spaceRecent experience in Client Success/Account ManagementCorporate experience working at a navigator, complex digital health point solution, carrier, consultant, case/care management firmExperience providing services to Fortune 100 clients or other large group plansProven Relationship Builder

About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.