Senior Client Success Manager

This senior, client-facing strategic role is responsible for managing a portfolio of approximately 12 high-value accounts, owning the commercial relationship, client experience, and overall success from day-to-day engagement through renewals and future growth. The position combines strategic account management, financial oversight, technology advisory, and executive-level relationship building to help clients shape technology roadmaps while ensuring projects remain commercially healthy. Success is measured through retention, margin, client satisfaction, and long-term account health rather than new-logo acquisition.