Senior, Client Success
Global Payments(1 month ago)
About this role
A Client Retention and Account Manager role at Global Payments focused on preserving and improving client relationships across merchant and partner accounts. The position centers on reducing churn, improving client experience, and supporting business partner initiatives to optimize pricing and client outcomes. It reports within the customer-facing organization and works cross-functionally to align client needs with company offerings.
Required Skills
- Client Retention
- Account Management
- Escalation Handling
- Pricing Negotiation
- Salesforce
- CRM
- Upselling
- Data Analysis
- Customer Support
- Stakeholder Management
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