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Senior Cloud Support Engineer at Crusoe - ApplyBlast

Senior Cloud Support Engineer

Crusoe

4 months ago

3.7 on Glassdoor

Denver, CO

Onsite

Full Time

Senior

0 applicants

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About this role

Senior Cloud Support Engineers at Crusoe serve as the primary technical contact for customers utilizing sustainable, high-performance GPU compute power for AI and scientific research. The role involves diagnosing complex infrastructure issues, managing 24/7 on-call rotations, and collaborating with engineering teams to ensure seamless customer experiences. Candidates must possess deep technical expertise in cloud technologies, Linux environments, and HPC systems to drive mission-critical advancements.

Responsibilities

Provide exceptional technical support to customers via Zendesk
Diagnose and resolve issues related to VMs and hardware failures
Manage alert triage and conduct node delivery testing
Collaborate with SRE and Networking teams for root cause analysis
Develop onboarding materials and standard operating procedures

Skills

Qualifications

BS in IT, Computer Science, or EngineeringCKA CertificationCKAD CertificationCKS CertificationAWS Machine Learning Specialty

About Crusoe

crusoe.ai

Headquarters

Denver, Colorado, United States

Company Size

201-500 employees

Founded

2018

View Profile

Crusoe is the AI factory company, designing, building, and operating next-generation AI infrastructure including a cloud platform, managed inference services, and modular AI data centers. Using an energy-first approach powered by sources such as wind, solar, hydropower, geothermal, and natural gas with carbon capture, Crusoe enables businesses to deploy AI workloads at scale with high performance and 24/7 enterprise support. The company offers purpose-built GPU compute, managed Kubernetes and Slurm clusters, and a proprietary inference engine optimized for large-context AI workloads.