Senior Consultant, Client Care

The Senior Consultant, Client Care works closely with managed services clients to provide troubleshooting, analysis, and solution recommendations for Dynamics 365 F&SCM Supply Chain modules. This role acts as a project manager, coordinating client meetings, triaging issues, and driving enhancements to completion while ensuring clear communication and adherence to SLAs. The position requires strong analytical skills, Microsoft certification, and the ability to mentor team members and manage client environments.