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© All Rights Reserved. ApplyBlast.com
nexon
The Senior CX Consultant leads the design and delivery of complex Customer Experience (CX) and Contact Centre as a Service (CCaaS) solutions for Nexon customers, primarily focusing on Genesys Cloud CX. This role involves managing medium and large consulting engagements from discovery through go-live, translating business requirements into technical solutions, and providing technical leadership across projects. The position also includes supporting pre-sales, resolving escalations, and mentoring team members to enhance practice capabilities.
Nexon is a global video game developer and publisher founded in 1994, best known for online and free‑to‑play multiplayer games on PC and mobile. The company operates long‑running live‑service titles such as MapleStory, Dungeon Fighter Online, and KartRider, using frequent updates and microtransaction economies to sustain player communities. Nexon runs multiple in‑house studios and regional publishing teams to support scalable multiplayer technology, live ops, events, and esports, with offices around the world.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for nexon.
nexon didn’t post a salary, so this is our estimate from similar listings.
15% below the average for this role