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Senior Consultant at Infosys - ApplyBlast

Senior Consultant

Infosys

14 hours ago

Sydney, New South Wales, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

Infosys is seeking a Contact Center Consultant to provide Level 2 technical support and administration for Avaya and/or Genesys Cloud Contact Center solutions. The role involves ensuring uninterrupted operations, efficient call routing, and system maintenance while collaborating with cross-functional teams to resolve complex technical issues. This position requires strong expertise in telephony concepts, cloud platforms, and CRM integrations to support enterprise clients.

Responsibilities

Provide Level 2 technical support for Avaya and Genesys Cloud contact center platforms
Troubleshoot complex voice and digital channel issues including call flows and routing
Perform root cause analysis and implement permanent fixes for production incidents

Skills

Qualifications

Avaya Certified Implementation Specialist (ACIS)Avaya Certified Support Specialist (ACSS)Genesys Cloud: Professional Certification (GC-GCP)Genesys Cloud CX: Architect Certification (GCX-ARC)

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

View Profile

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.