Senior CRM Operations Analyst
Europerfumes(1 month ago)
About this role
The Senior CRM Operations Reporting Analyst at the University of Maryland Global Campus is responsible for defining how the institution measures and evaluates its enterprise CRM ecosystem (Salesforce, Marketing Cloud, and contact center platforms). The role turns operational and engagement data into executive-ready insights that inform decision-making and improve service performance and the learner experience. The position is based in Adelphi, MD and operates within the Platform Engineering/Customer Relations - IT organization.
Required Skills
- Salesforce
- CRM Analytics
- Tableau
- Power BI
- Dashboards
- Data Analysis
- Capacity Modeling
- Forecasting
- Agile
- Stakeholder Management
+2 more
Qualifications
- Bachelor’s Degree
- Salesforce Certified Administrator
- Salesforce Business Analyst
- CRM Analytics
- Platform App Builder
- Service Cloud Consultant
- Education Cloud Consultant
- Salesforce Data Cloud Consultant
About Europerfumes
europerfumes.comThe official and exclusive distributor for leading, independently owned perfume houses from around the world.
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