Senior Customer Care Engineer - Federal TS SCI w/ FSP
Forward Networks
About this role
Forward Networks is seeking a Senior Technical Support Engineer with a focus on customer support and technical leadership, especially in networking, cloud, and security, supporting top federal clients and enterprise customers. The role involves troubleshooting, working with engineering teams, and on-site support at federal locations.
Skills
About Forward Networks
forwardnetworks.comForward Networks builds network digital twin and assurance software for mission‑critical, multi‑vendor networks. Its flagship product, Forward Enterprise, creates a scalable digital twin of physical and virtual infrastructure so operators can simulate, verify, and analyze network behavior across large deployments. The platform is used to validate intent and configurations, run what‑if change analyses, accelerate troubleshooting, and ensure compliance and change safety in complex enterprise and service‑provider environments.
Recent company news
PR NewswireForward Networks Expands Operations to Japan as Demand for Trusted Network Operations Accelerates
2 weeks ago
Fierce NetworkForward Networks taps AI for its network digital twin technology
1 month ago
Network WorldForward Networks launches agentic AI system built on network digital twin
1 month ago
SDxCentralForward Networks adds agentic AI tool to augment its network digital twin platform
1 month ago
The Mobile NetworkForward Networks launches digital twin, hails mobile operator success
1 month ago
About Forward Networks
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Forward Networks.
Salary
$180k – $200k
per year
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